technical support engineer

FunnelFox is a no-code platform that enables app developers to grow revenue through web2app funnels. The service allows marketers and product managers to build, launch, and optimize funnels without writing code.

• Provide customer support and meet SLA goals by promptly addressing inquiries;
• Provide fast, personalized initial responses for technical investigations;
• Escalate advanced technical issues to developers and provide detailed reports upon escalation;
• Update product documentation in cooperation with the team;
• Communicate daily with the team and share the latest updates;
• Build relationships and trust with customers.

• 1+ Year of experience in 2nd line technical support in B2B companies;
• Excellent English (B2+) for both writing and speaking;
• Basic SQL knowledge and ability to work with server logs;
• Familiarity with Kibana (ELK Search) and REST APIs;
• Basic front-end development skills;
• Ability to work a non-standard schedule starting at 11:00 CET with occasional shifts to 13:00 CET;
• Nice to have: Pleasant and patient communication style.

• Flexible remote work;
• Monthly budget for personal and professional development, including language learning, mental health support, sports, or health insurance;
• High ownership and impact on product and technical decisions;
• Fast-moving startup environment with direct communication.