technical support engineer

Adapty provides a platform that enables mobile applications to manage in-app purchases and paywalls. The company supports over 20,000 apps and processes billions of dollars in subscriptions annually, focusing on helping mobile businesses increase their revenue.

• Resolve standard L2 support cases independently from end to end;
• Investigate mobile subscription, SDK, and integration issues using logs, SQL, and API tools like Postman;
• Act as a bridge to the engineering team by reproducing issues and writing actionable bug reports;
• Meet response SLA and resolution-time targets while maintaining high CSAT scores;
• Investigate root causes before escalating issues to L3;
• Contribute to internal documentation and knowledge sharing;
• Provide reliable async coverage with clear handover notes, including night shifts.

• 1+ Year of experience in 2nd-line (L2) support within a B2B environment;
• Basic knowledge of SQL and APIs for navigating logs and databases;
• Patient and clear communication skills with a focus on written customer interactions;
• English Intermediate+ with strong written skills;
• Discipline in investigating issues before escalation;
• Nice to have: Basic knowledge of mobile development or vibe-coding, experience reading server/SDK logs, familiarity with App Store/Play Store billing, StoreKit, and IAP edge cases, experience with remote work and clean handover habits.

• Exceptional compensation tied to results;
• Professional support including language learning, sports, health insurance, and laptop coverage;
• Office locations available in Belgrade or London for those who prefer working onsite.