system administrator

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.

• Provide first-line and second-line technical support for internal users via Jira Service Desk, in person, or through corporate messenger;
• Diagnose and resolve issues related to hardware, software, peripherals, network access, and operating systems;
• Configure and install laptops, desktop systems, printers, mobile devices, CCTV, ACS, meeting rooms, and other IT equipment;
• Maintain daily health of IT systems, including updates, patches, and performance checks;
• Document incidents, resolutions, and knowledge base articles for internal use;
• Maintain inventory and lifecycle management of IT assets;
• Manage and troubleshoot Local Area Networks, Wi-Fi networks, and VPN access;
• Assist with Onboarding and Offboarding processes;
• Set up workstations for new employees, including email and system access;
• Assist with audio/video and conferencing equipment setups;
• Ensure follow-up with users to confirm issue resolution and collect feedback;
• Contribute to the continuous improvement of support processes and user satisfaction;
• Collaborate with other IT teams for escalation and cross-functional troubleshooting;

• Minimum 3 years of experience in a technical support or system administration role;
• Proficiency with macOS systems;
• Ability to diagnose and resolve basic technical issues independently;
• Strong knowledge of IT support tools and ticketing systems;
• Excellent oral and written communication skills in English;
• Ability to manage multiple priorities in a fast-paced environment;
• Service-oriented mindset with a focus on user experience and reliability;
• English B1;
• Nice to have: Experience working in a service desk environment with SLA-based response times, familiarity with MDM systems for Apple devices, hands-on experience with MikroTik and Ubiquiti network devices, knowledge of CCTV and access control systems, experience supporting AV/meeting room equipment, basic scripting or automation skills, understanding of ITIL or similar IT service management frameworks, knowledge of Windows.

• Competitive remuneration level with annual review;
• Relocation package including tickets, hotel stay for up to 2 weeks, and visa support for employees and family members;
• Partial compensation for English and Portuguese language classes;
• Partial compensation for tennis and padel lessons;
• Urban Sport membership benefit;
• Private medical coverage including inpatient, outpatient, dental care, annual check-ups, and maternity support;
• 24 Non-business days per year and 6 paid sick days;
• Transport compensation of 200 euros net per month;
• Teambuilding activities.