sysops engineer for urban mobility

Andersen supports digital urban mobility solutions and improves the reliability of smart transportation platforms. The customer provides technology-enabled operational services for organizations and public-sector partners, developing and managing large-scale digital platforms, infrastructure, and ongoing operational support. The project focuses on public bike-sharing and urban mobility services across multiple cities.

• Prepare, configure, and coordinate laptops, PCs, mobile phones, and printers according to client procedures;
• Verify Windows editions and coordinate Windows Pro license activation or upgrades;
• Install and configure Microsoft Office, Sophos, and other approved software;
• Support Microsoft Intune enrollment and coordinate device registration in Entra ID;
• Configure Windows user profiles and assist with initial user login;
• Coordinate password and MFA resets with client administrators before device handover;
• Prepare and configure mobile devices, including applications, PINs, Company Portal, and Intune/Entra ID enrollment;
• Support basic mobile device preparation, including screen protector installation when agreed;
• Coordinate printer placement, network connectivity, configuration, and functional testing;
• Track and manage support requests through the Service Desk portal;
• Provide status updates and coordinate request progress with client stakeholders;
• Escalate activities requiring administrative privileges, licenses, credentials, MFA resets, or Entra ID permissions;
• Deliver support activities remotely, providing onsite assistance only upon prior agreement.

• 2+ Years of experience as a SysOps or IT Support Engineer;
• Experience with hardware setup and device configuration;
• Experience with Windows administration and troubleshooting;
• Basic networking knowledge;
• Ability to work remotely with onsite coordination;
• Comfort with SLA-driven ticket workflows and fast, disciplined on-call response;
• Ability to route and escalate requests to the right teams and keep tickets clean and updated;
• Reliability for on-call shifts and ability to follow runbooks and escalate correctly;
• Upper-Intermediate English or higher;
• Nice to have: experience with onsite IT support, inventory, and device deployment.

• Work from Anywhere principle;
• Opportunity to change the project and develop expertise in an interesting business domain;
• Professional, financial, and career growth opportunities;
• Mentoring and adaptation systems for each new employee;
• Opportunity to earn up to an additional 1,000 EUR per month depending on expertise, included in the annual bonus, by participating in company activities;
• Access to the corporate training portal;
• Bright corporate life, including parties, pizza days, PlayStation, fruits, coffee, snacks, and movies;
• Certification compensation, including AWS and PMP;
• Referral program;
• Private health insurance and sports compensation, depending on the type of employment.