support engineer in iGaming

CreedRoomz provides technical support services for internal users and customers of computer systems, hardware, software, and applications.

• Identify hardware and software solutions;
• Troubleshoot technical issues;
• Diagnose and repair faults;
• Resolve network issues;
• Install and configure hardware and software;
• Provide timely and accurate customer feedback;
• Follow up with clients to ensure the problem is resolved;
• Replace or repair necessary parts;
• Support the roll-out of new applications;
• Provide support through procedural documentation;
• Manage multiple cases at one time;
• Test and evaluate new technologies;
• Conduct electrical safety checks on equipment;
• Provide technical support for internal end users on routine hardware and software problems, including operating system support, application support, system access problems, and database support;
• Input data in the Help Desk tracking system and assist with its maintenance;
• Provide daily support to users of various computer systems by answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation;
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction;
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

• Bachelor's degree;
• Basic technical skills;
• Strong communication skills and the ability to remain calm and professional in all circumstances;
• Ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures;
• Working knowledge of PC operating systems and Microsoft Office Applications;
• Good communication skills and ability to work as a team member;
• Proficiency in Windows OS;
• Experience with remote desktop applications and help desk software;
• Attention to detail and good problem-solving skills;
• Excellent interpersonal skills;
• Good written and verbal communication.

• No conditions specified