support engineer in iGaming

Описания нет

• Resolve complex technical incidents related to games, transaction processing, and API requests
• Perform root cause analysis, prepare incident reports, and escalate issues to the L3 or development team
• Investigate issues as part of second-line support and test newly released games
• Test integrations with providers and operators
• Analyze logs and metrics to identify failures or anomalies
• Gather client requirements and coordinate with the team
• Respond to customer inquiries
• Coordinate communication between L1 and L3 teams on escalated issues
• Handle client escalations by updating status flags and escalating issues to L3
• Identify and troubleshoot API and customer integration issues
• Maintain internal documentation

• Excellent communication skills
• Good knowledge of ticketing systems
• General understanding of client-server architecture
• At least 2 years of experience in customer or technical support
• Strong analytical and troubleshooting mindset
• Expertise in documenting processes and knowledge
• Proficiency in English (B1)
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment
• Будет плюсом: iGaming-specific knowledge

• Flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture with like-minded teammates