support engineer in game publishing

SayGames is a data-driven game publisher with a portfolio of more than 200 games and over 8 billion downloads. Its approach has made it one of the top three publishers worldwide.

• Monitor the health and availability of company systems and services;
• Provide technical support to employees with hardware and software issues;
• Handle Service Desk requests end-to-end, including logging, analyzing, and resolving tickets;
• Manage user accounts and access to email, domains, and internal services;
• Administer the company’s Atlassian Cloud stack, including Jira and Confluence projects, workflows, permissions, and automation rules;
• Administer the company’s server infrastructure and network equipment;
• Set up and configure workstations for new employees;
• Install and maintain standard software.

• At least 2 years of experience as a system administrator or in a similar role;
• Solid knowledge of Windows, Linux, and macOS administration;
• Understanding of networking (TCP/IP), including local network configuration, routing, and VPN;
• Experience administering Jira Cloud, including project configuration, workflows, permission schemes, and automation;
• Strong troubleshooting skills and the ability to find solutions independently;
• Nice to have: user and access management via Atlassian admin (SSO/SCIM), monitoring systems such as Zabbix or Prometheus, Docker and CI/CD tools, scripting with Bash, PowerShell, Python, or Go, SQL (MySQL).

• Full-time office format in the company’s Warsaw office;
• Flexible schedule, provided the employee stays in touch with the team and completes work on time;
• Free English and Polish or Greek courses;
• Reimbursement for conferences and courses;
• Medical insurance for the employee and their family;
• Sports allowance;
• Top-tier equipment provided;
• Workations and team events in Cyprus.