Support engineer for digital asset wallets

Tangem is a high-tech company in the blockchain sector was founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC. Tangem started with the idea of bringing digital assets to the masses using a unique combination of a smartcard-based hardware wallet and mobile applications.

• Consult users on our products and services by answering requests on emails and chats
• Processing users’ requests described in the knowledge base
• Escalating users’ requests are not described in the knowledge base to higher levels of support

• Fluency in English is mandatory
• Experience with Zendesk or other ticket systems is mandatory
• Readiness to perform monotonous tasks
• Будет плюсом: additional European languages will be an advantage; Experience in multi-level support would be a valuable advantage; Interest and understanding of the crypto and banking sectors would be a valuable advantage; Experience in crypto projects/in banking projects would be a strong advantage

• Remote work from anywhere in the world;
• Work schedule: 5/2 from Thursday to Monday from 00:00 to 9:00 GMT+3; оne hour lunch break is included
• Competitive salary in EURO/USDT;
• 20 working days of paid vacation;
• Compensation for the purchase of necessary technical devices for the work;
• Paid sick leaves