support engineer

Unlimit builds a global fintech ecosystem that removes financial borders.

• Lead the global IT Support function (L1/L2), ensuring service excellence, SLA/KPI achievement, and continuous improvement of ITSM processes in line with ITIL best practices;
• Manage corporate IT platforms, end-user services, identity and access management (SSO, MFA, RBAC), and critical financial systems;
• Oversee software licensing, SaaS, IT assets, procurement, vendors, contracts, and budgets to optimize operational efficiency and costs;
• Ensure regulatory compliance, security, and audit readiness, while driving automation, AI adoption, and process optimization.

• 5+ Years of experience in IT Support, IT Operations, or IT Service Management;
• 2+ Years of experience leading global or distributed teams;
• Strong technical expertise in modern workplace technologies and ITIL-based ITSM practices;
• Hands-on experience with IAM, enterprise security, compliance, and managing vendors, SaaS, software licensing, contracts, budgets, and cost optimization;
• Professional English proficiency;
• Nice to have: Bachelor's degree in IT, experience in regulated industries, exposure to SWIFT, SEPA, or card payment systems.

• Medical insurance;
• FitPass;
• 25 Vacation days per year;
• 5 Sick leave days per year;
• Approved individual budgets for education;
• Relocation package for those who want to move to Belgrade.