support engineer

dxFeed is a leading provider of data services for the capital markets industry that sources and stores direct market data feeds from various exchanges and market participants worldwide. The company offers a comprehensive ticker plant for streaming, consolidation, storage, extraction, and analytics, including index construction and maintenance for global financial institutions.

• Work with Support, QA, and Development teams to set up, configure, and maintain infrastructure applications;
• Deploy, install, configure, and maintain trading and finance software;
• Configure bare metal and cloud instances for application hosting;
• Administer UNIX/Linux OS and cloud infrastructure;
• Deploy and configure cloud-based servers, networks, firewalls, VPN, and monitoring;
• Make decisions regarding scalability, reliability, and accessibility;
• Install and manage in-house and external monitoring systems;
• Manage GIT repositories;
• Implement automation to reduce routine tasks;
• Suggest improvements to technical environments and internal support processes;
• Identify and troubleshoot problems in testing and production environments;
• Solve critical issues related to application configuration, network routing, latency, and system health;
• Communicate with clients and partner engineers on technical subjects;
• Participate in an on-call support rotation for 24/7/365 coverage;
• Guide and mentor Tier II engineers;
• Share knowledge within and across teams;

• 3+ Years of experience in UNIX/Linux administration;
• Experience working as a Tier III Support engineer;
• Strong experience with OS-level administration on Linux and/or UNIX;
• Experience in Amazon compute cloud;
• Hands-on scripting experience with Bash, Python, and/or Groovy;
• In-depth knowledge of TCP/IP and ISO/OSI stack;
• Experience working with Apache, Nginx, HAproxy, Envoy, etc;
• Experience with networking (routing, IP, TCP, UDP, DNS);
• Experience with monitoring and logging tools (Zabbix, Elasticsearch, OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.);
• Ability to read and analyze application errors;
• Strong analytical and troubleshooting skills;
• Ability to handle multiple tasks and projects simultaneously;
• Understanding of ITIL processes;
• English (written and verbal);
• Nice to have: Configuring CI/CD pipelines, IP Multicast (RP, PIM, IGMP), cluster technologies and high availability systems, SQL-like command language, Ansible, Java programming language, trading/exchange/risk management software usage, Atlassian software (JIRA, Confluence, FishEye, etc.).

• Flexible working hours;
• Work From Anywhere Program;
• Fully paid wellness days (3 days per year);
• Medical insurance for employees and children;
• Reimbursement of fitness / Urban Sports Club Membership;
• Meal allowance (Coverflex Card);
• Flexpay system (Coverflex);
• Modern office with new equipment, PlayStation, table football, musical instruments, parking, and free drinks/snacks;
• Teambuilding activities, corporate parties, football club, music club, speakers' club;
• Free admission to corporate external events, conference and professional fair attendance;
• Personal branding development support;
• Local language courses for foreign employees;
• Unlimited access to self-learning platforms;
• Certification opportunities;
• Mentorship Program;
• Parental bonus, pension plan (Coverflex), referral bonus, and blood donation paid leave.