Site Reliability Engineer - Solution Platform

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. We’re a team of 800+ employees, working remotely across 28 countries. Our flagship products include: JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture.

Here you can read some of our customer stories: https://appfire.com/resources/resource-library/customer-stories

As a Site Reliability Engineer, you’ll build and run the technical infrastructure that supports Appfire’s Solutions Group. You’ll own our demo environments end to end, build self-service sandboxes for Solution Partners, and automate technical processes that enable Sales Engineers and Solutions Architects to spend more time with customers. You’ll also help transition successful field-built prototypes into production by partnering with Engineering and DevOps on code ownership, hosting, and support models. This is a highly cross-functional role focused on reducing technical overhead, improving time-to-demo, and creating scalable solutions infrastructure.

• Own the demo estate end to end, including Atlassian instance provisioning, realistic seeded datasets, multi-product reference environments, and environment teardown and refresh.
• Build and maintain self-service sandbox environments that enable Solution Partners to demonstrate Appfire products independently.
• Design and implement automation that reduces technical overhead for Sales Engineering and Solutions Architecture teams and improves time-to-demo.
• Maintain the technical knowledge base supporting security questionnaires, RFPs, and trust center responses.
• Run the Instance Optimization inventory extract and pricing pull supporting Appfire’s consolidation assessment.
• Take ownership of field-built prototypes that graduate to production, including code ownership, hosting, deployment, and ongoing support in partnership with Engineering and DevOps.
• Define and enforce technical graduation criteria for prototypes moving from pilot to production, ensuring each solution has clear ownership, hosting, and support models.
• Monitor demo environment health, provisioning performance, and capacity, proactively identifying and resolving technical bottlenecks.

• 3+ years of hands-on experience in site reliability engineering, platform engineering, DevOps, or systems engineering, ideally supporting a sales engineering, solutions, or presales organization.
• Hands-on experience administering and provisioning Atlassian Cloud and/or Data Center environments, including Jira, Confluence, and/or Bitbucket.
• Experience building and operating self-service sandbox or demo environments, including environment lifecycle management and seeded or synthetic data.
• Strong experience with infrastructure automation, scripting such as Python or Bash, and Infrastructure-as-Code practices.
• Practical experience with containerization and orchestration technologies such as Docker and Kubernetes, and CI/CD tooling.
• Experience taking ownership of existing tools or prototypes and preparing them for production, including code review, hosting, deployment, and support.
• Strong written communication skills, with the ability to create clear technical documentation, runbooks, and knowledge bases for both technical and non-technical audiences.
• Proven ability to collaborate effectively across Solutions, Sales Engineering, Product Engineering, and DevOps teams in a fast-moving environment.

Equity

Every Appfire team member is eligible for company equity, fostering a true sense of ownership and connection to our growth.

Time Off & Wellbeing

Learning & Development - Grow with Appfire University — our custom, on-demand learning platform designed to support continuous learning and professional development.

Health & Lifestyle

Transportation - Employees in Sofia receive a fully paid Sofia City Transport Card, providing access to all forms of public transportation within the city.

Family Support - Employees receive a one-time net Baby Bonus upon the birth of a child.

Flexibility - This role is fully remote within Bulgaria

Market recognition

Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: https://appfire.com/awards.

Equal Employer Opportunity (EEO)

Appfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination.