Site Reliability Engineer (Cloud Operations)

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Baxter is seeking a highly experienced Senior Site Reliability Engineer to join our dynamic team in Gloucester on a mission to save and sustain lives through a growing portfolio of connected devices.

In this role, you will be responsible for providing administration, operation support and monitoring of customer facing digital health software applications and platforms deployed in the Baxter’s Azure cloud platform. You will also be responsible for defining and documenting processes to ensure that required security, privacy and other compliance standards are maintained.

• Drive strategies to ensure 24x7 availability of services and business continuity for customer facing healthcare software applications and platforms hosted on Microsoft Azure cloud.
• Manage and administer Azure resources, including virtual machines, databases, and networking components.
• Define and document operating procedures to ensure required security, privacy and other compliance standards are maintained for digital solutions deployed in cloud.
• Manage process, planning, and execution for Disaster Recovery (DR) and Business Continuity Planning (BCP)
• Define and refine Operations SLAs to maintain high level of Customer Satisfaction. Establish non-functional requirements to meet SLAs.
• Establish infrastructure and application monitoring dashboards and workflow for automatic routing of notifications.
• Define key performance indicators that can be monitored, measured, and used to derive opportunities.
• Standardize site metrics for partners, reporting on various benchmarks including SLAs, availability, capacity utilization, service metrics and cost utilization.
• Work closely with DevOps Engineers to automate infrastructure provisioning and deployment processes.

• Bachelor's degree in computer science, IT, or related field (or equivalent experience)
• Prior experience in Site Reliability Engineering and cloud-based infrastructure management
• Experience in enterprise engineering, including 24x7 uptime, regulated environments, and planning/operations
• Azure administration and operations experience, with certifications a plus
• Knowledge of related technologies, including cloud, encryption, and security protocols
• Systems administration experience in Windows and Linux environments
• Proven problem-solving skills and experience with scripting and automation tools
• Ability to create accurate documentation and reports, with excellent communication skills

Thank you for being so interested in Baxter, we look forward to discussing this role with you!

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