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Job Title: Network Operations Engineer II – (Optical and IP Engineer)
The Network Operations Engineer II is an experienced technical role responsible for
troubleshooting, restoring, and maintaining the health of Optical and IP networks in a 24x7
operational environment. This role serves as the primary escalation point for Network Operations
Engineers I and works closely with Engineers III and Team Leads to resolve complex incidents
and improve operational processes.
This role combines hands-on execution with independent judgment. Engineers II are expected to
own incidents from detection through restoration, perform in-depth multi-vendor troubleshooting,
execute scheduled network changes, and mentor junior engineers, escalating only the most
complex, cross-domain, or high-risk issues.
Scope:
- Serve as the second-level escalation point for optical and IP network incidents and alarms.
- Independently troubleshoot and restore service for complex incidents across optical transport
and IP routing domains.
- Own incidents end-to-end, including stakeholder communication, vendor engagement, and
post-incident follow-up.
- Plan and execute scheduled maintenance activities and network changes within change
management procedures.
- Author and improve runbooks, procedures, and knowledge-base content.
- Mentor and guide Network Operations Engineers I.
