Network Engineer II

What this Job Entails:

The Level 2 Network Engineer is responsible for providing technical support, troubleshooting, maintenance, and operational management of enterprise and data-centre network infrastructure. The role involves investigating and resolving network incidents and service requests escalated from Level 1 support, performing network changes, monitoring infrastructure, troubleshooting connectivity and performance issues, and working with Level 3 engineering teams and vendors on complex problems.

The engineer will work across technologies such as switching, routing, firewalls, wireless networks, WAN/LAN connectivity, network monitoring, and data-centre infrastructure while following established operational procedures, security standards, and change-management processes.

Scope:

- Provide operational support for enterprise and data-centre network infrastructure.

- Support LAN/WAN, routing, switching, firewalls, wireless, and network connectivity.

- Troubleshoot Layer 1, Layer 2 and Layer 3 network issues.

- Monitor network infrastructure and respond to alerts, incidents and service requests.

- Implement approved network changes, upgrades, configurations and hardware replacements.

- Support network performance, availability and connectivity troubleshooting.

- Maintain network documentation, configuration records and operational procedures.

- Coordinate with Level 3 engineering teams, vendors and service providers for complex issues.

- Support incident, problem and change-management processes in accordance with operational standards.

• Provide Level 2 technical support for enterprise and data-centre network infrastructure.
• Diagnose and resolve network incidents, connectivity issues and service requests.
• Troubleshoot routing, switching, firewalls and network issues.
• Monitor network infrastructure and respond to alerts and service-impacting events.
• Perform approved network configurations, changes, upgrades and hardware replacements.
• Conduct structured troubleshooting and escalate complex or unresolved issues to Level 3 engineering teams.
• Support incident, problem and change-management processes.
• Coordinate with vendors, service providers and cross-functional infrastructure teams to resolve network issues.
• Maintain accurate network documentation, configuration records and troubleshooting procedures.
• Participate in network maintenance, service restoration and continuous improvement activities.
• Ensure all work follows established security, operational and change-management standards.

Physical Demand & Work Environment:

50,640.00 - 63,300.00 EUR (Annual)