linux system administrator mobile banking

Ameriabank CJSC operates in the finance, banking, and insurance industry and provides MyAmeria mobile banking and related applications for customers.

• Act as the escalation point for incidents that Layer 1 support cannot resolve, performing in-depth root-cause analysis of MyAmeria application, backend services, and infrastructure issues;
• Monitor application, API, and infrastructure health using observability tools such as Zabbix, Datadog, and ELK/Kibana, and proactively address emerging issues;
• Coordinate with backend, mobile, and DevOps teams to diagnose and resolve production incidents, ensuring timely service restoration and clear incident communication;
• Reproduce, triage, and document defects, working with development teams to track fixes through release;
• Maintain and improve runbooks, knowledge-base articles, and standard operating procedures for supported systems;
• Support incident, problem, and change management processes in line with the bank's IT service management standards;
• Participate in on-call rotation and respond to incidents outside standard business hours as required by system criticality.

• Higher technical (engineering) education;
• At least 2–3 years of experience in IT support, system administration, or application support, ideally within banking/fintech or another regulated environment;
• Working knowledge of Kubernetes and/or Windows server administration;
• Familiarity with monitoring and observability tools such as Zabbix, Datadog, and Kibana/ELK;
• Basic knowledge of SQL and ability to read logs and queries for troubleshooting;
• Familiarity with incident and ticketing systems such as Jira and ServiceNow;
• Familiarity with ITIL-aligned support processes;
• Self-motivated, detail-oriented, and organized;
• Good communication and time-management skills;
• Ability to make decisions under pressure;
• Ability to work independently within tight deadlines and participate in on-call or shift duty;
• Nice to have: Understanding of mobile application architecture (iOS/Android) and REST/WebSocket-based backend integrations, programming or scripting knowledge such as .NET, Python, Bash, or powershell.

• Participation in an on-call rotation and response to incidents outside standard business hours as required by system criticality.