Global customer support engineer for enterprise storage

QSAN Technology is a Taiwan-based provider of On-Premises AI infrastructure and enterprise data storage solutions, delivering high-performance, scalable, and reliable technologies to customers worldwide.

• Provide global pre-sales and post-sales technical support for On-Premises AI infrastructure and enterprise storage solutions.
• Assist customers and partners with solution design, product selection, and technical consultation.
• Support product demonstrations, Proof of Concept (PoC), and technical evaluations.
• Conduct technical training, workshops, and knowledge transfer for global distributors and partners.
• Enable partners to independently handle installations, configurations, and troubleshooting.
• Diagnose and resolve hardware, software, networking, and storage-related issues.
• Manage technical support tickets, escalations, and customer issues.
• Collaborate with sales, R&D, and regional partners on customer projects.

• Experience in enterprise IT technical support, pre-sales, or system engineering.
• Knowledge of SAN/NAS, RAID, iSCSI, Fibre Channel, and networking.
• Familiarity with AI infrastructure, GPU computing, Linux, and virtualization environments.
• Understanding of enterprise storage architecture and data management.
• Strong presentation, technical training, and communication skills.
• Ability to work independently with international customers and partners.
• Good command of written and spoken English.
• Будет плюсом: Experience with On-Premises AI deployments, containerization, or Kubernetes is a plus

• Условий в вакансии нет