OSS Business Analyst @ A1 Competence Delivery Center

Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Job Purpose:

We are seeking a skilled Business Analyst with a strong background in with business process modelling and notation.

Role insights:

• Gather and analyse business requirements for service provisioning submitted by internal customers (both business and network teams).
• Consult with internal stakeholders regarding the capabilities and limitations of existing solutions.
• Create detailed functional specifications for OSS systems and provide accurate effort estimations.
• Collaborate closely with development teams and coordinate implementation efforts.
• Support planning and execution of QA and UAT processes, including test case definition.
• Facilitate clear, structured communication between geographically distributed teams.
• Prepare and deliver regular status and progress reports to internal customers and management.

What makes you unique:

• 2+ years of experience as a Business Analyst or in a similar role.
• Experience in the telecommunications industry and familiarity with network KPIs or customer lifecycle management.
• Proficiency with Jira and/or Azure DevOps.
• Strong analytical and communication skills, with the ability to explain complex concepts clearly.
• Fluency in English.
• Hands-on experience with AI/ML use cases (e.g., churn, anomaly detection, CLV).
• Familiarity with Power BI, Grafana, or Tableau, and basic SQL for data validation.
• Degree in Computer Science, Information Systems, or related field.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities for you to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive compensation package.
• Flexible working schedule and opportunity for home office.
• Numerous additional benefits, including, but not limited to free A1 services.

If you have any questions, please do not hesitate to contact: Svetlina Vazharova.