IT business analyst in property services

Help Shape the Future of Technology in Property Services Are you an experienced IT Business Analyst who enjoys turning complex business challenges into practical technology solutions? We're looking for a commercially aware and technically curious Business Analyst to join our growing team. You'll work at the heart of business change, collaborating with operational stakeholders, architects, technical teams, and third-party suppliers to deliver solutions that drive efficiency, improve customer experience, and support long-term growth across our property services operations.

• Engage with stakeholders to understand business problems, objectives, and opportunities for improvement.
• Elicit, analyse, and document functional and non-functional requirements.
• Translate business needs into clear technical specifications, user stories, and acceptance criteria.
• Map business processes, systems, integrations, and data flows to support solution design.
• Define API, interface, reporting, data migration, and integration requirements.
• Facilitate workshops and build effective relationships across business and technical teams.
• Support solution design, testing, UAT, implementation, and transition into service.
• Work closely with internal IT teams and external suppliers to ensure successful delivery of technology solutions.
• Contribute to continuous improvement of business analysis practices and standards.

• Proven experience as a Business Analyst or Technical Business Analyst delivering IT and business change projects.
• Strong understanding of systems integration, APIs, data flows, SaaS platforms, and cloud-based solutions.
• Experience working across the full project lifecycle, from requirements gathering through to implementation.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to translate technical concepts into language that non-technical audiences can understand.
• Experience developing business cases, requirements documentation, and process maps.
• A proactive and delivery-focused approach with strong analytical skills.
• Будет плюсом: Experience within Property Services, Social Housing, Housing Maintenance, Facilities Management, or a similar operational environment; Experience working with ERP, Workforce Management, Scheduling, or Mobile Workforce solutions; Knowledge of Microsoft Azure, Power Platform, and Microsoft 365 technologies; Experience working within Agile delivery environments using Azure DevOps or Jira; Understanding of data mapping, migration, SQL, and reporting requirements; BCS, IIBA, Or Relevant Business Analysis Qualifications

• Be part of a forward-thinking organisation investing heavily in technology and operational excellence.
• Work on impactful projects that improve services for customers and frontline teams.
• Collaborate with talented stakeholders across the business and technology functions.
• Excellent opportunities for professional development and career progression.