Data Analyst | Grade D | Customer Service | Barnwood | Edinburgh | Birmingham | Sunderland | Swansea
Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
The Customer Data team are responsible for maintaining the integrity, quality and governance of customer data across the Bank. As custodians of core customer data, the team manage the controls, processes and reporting that ensure data remains accurate, trusted and compliant as it flows between internal and external systems.
THE DIFFERENCE YOU MAKE
Customer data is increasingly critical to how we understand customer journeys, identify opportunities for improvement and deliver better outcomes for both customers and the Bank. We're looking for a naturally curious and analytical individual who enjoys problem solving, has a keen eye for detail, and can confidently work with stakeholders to drive improvements in data quality and controls.
We’re shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. As a Data Analyst, you'll play an important role in helping the Bank understand, monitor and improve customer data quality by:
- Monitoring and analysing customer data quality, producing reporting and insights to identify trends, issues and opportunities for improvement.
- Investigating data quality exceptions and working with stakeholders to implement effective and sustainable solutions.
- Supporting the development, implementation and monitoring of controls that ensure customer data remains accurate, consistent and trusted across systems.
- Producing dashboards, management information and control reporting to support decision-making and regulatory compliance.
- Supporting process improvements and automation initiatives that enhance efficiency, control effectiveness and customer outcomes.
- Managing customer data change requests, ensuring appropriate governance, audit trails and system updates are maintained.
- Adhering to data governance standards and supporting compliance with regulatory requirements including GDPR and FSCS.
