Strategic project manager

Santander (www.santander.com) is evolving from a global brand with major impact into a technology-driven organization, and our people are at the heart of this journey. Together, we are leading a customer-centric transformation that values critical thinking, innovation and the courage to challenge what is possible. This is more than a strategic change. It is an opportunity for motivated people to grow, learn and make a real difference.

• Lead commercial transformation projects, ensuring planning, implementation and monitoring of results.
• Coordinate cross-functional initiatives involving commercial, product, operations, technology and customer experience areas.
• Structure business cases, success metrics and implementation plans.
• Ensure the execution of the strategic priorities of the Commercial Excellence Department.
• Support the evolution of commercial target models and variable remuneration systems.
• Develop commercial productivity analyses and identify opportunities for improvement.
• Participate in defining and evolving commercial management models for different segments.
• Contribute to simplifying and improving business monitoring processes.
• Identify and promote good commercial practices supported by data and indicators.
• Prepare performance analyses of the commercial network.
• Identify performance disparities and propose corrective actions.
• Produce recommendations to increase productivity and improve commercial effectiveness.
• Develop dashboards and executive reporting to support decision-making.
• Support the evolution of customer service models.
• Participate in projects to optimize commercial portfolios and team sizing.
• Develop customer segmentation and management analyses.
• Contribute to improving contactability models, opportunity management and commercial campaigns.
• Support the implementation of commercial engagement initiatives and recognition programs.
• Coordinate actions that have an impact on mobilizing commercial teams.
• Participate in the evolution of omnichannel and digital commercial models.
• Promote a culture of continuous improvement and operational excellence.
• Prepare presentations and documentation for the Board of Directors, Executive Committee and Business Committees.
• Produce strategic analyses to support leadership decision-making.
• Monitor business indicators and support the definition of action plans.

• Strategic thinking and strong analytical skills.
• Experience in managing complex projects.
• Strong ability to structure problems and formulate recommendations.
• Strong results and execution orientation.
• Ability to communicate effectively with different hierarchical levels.
• Ability to influence stakeholders and manage matrix environments.
• Interest in commercial productivity, customer management and transformation topics.
• At least 5 years of professional experience in Strategic Consulting, Management Consulting, Transformation or Performance Management. (Mandatory)
• Experience managing cross-functional projects and implementing change initiatives. (Mandatory)
• Experience conducting quantitative analyses and preparing executive recommendations. (Mandatory)
• Experience interacting with senior stakeholders. (Mandatory)
• Bachelor’s degree in Management, Economics, Engineering, Mathematics, Finance or a similar field. (Mandatory)
• Fluent English, spoken and written. (Mandatory)
• Project Management. (Mandatory)
• Strategic Problem Solving. (Mandatory)
• Business Performance Analysis. (Mandatory)
• Data Analysis & Business Insights. (Mandatory)
• PowerPoint Executive Storytelling. (Mandatory)
• Advanced Excel. (Mandatory)
• Structured thinking.
• Analytical ability.
• Intellectual curiosity.
• Results orientation.
• Influence and communication skills.
• Cross-functional collaboration.
• Будет плюсом: Experience in strategic consulting or management consulting; Knowledge of the financial or banking sector; Experience in commercial transformation programs; Knowledge of CRM, analytics and commercial performance models; Experience designing processes or operating models; Familiarity with Business Intelligence and Data Analytics tools; Experience in the financial or banking sector. (Preferred); MBA from a nationally or internationally renowned business school. (Preferred); Master’s degree in Management, Strategy or Analytics. (Preferred); Fluent Spanish, spoken and written. (Preferred); Power BI or equivalent Business Intelligence tools. (Preferred); Commercial Excellence & Sales Management. (Preferred)

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