data analyst for CRM

Flix provides travel services designed to make transportation more accessible, sustainable, and affordable. Its marketing activities support global market growth, increase repeat purchases, and prevent customer churn.

• Own CRM analytics and reporting across 45+ markets;
• Build and maintain Power BI dashboards for real-time tracking of CRM performance, targets, and business trends;
• Deliver actionable insights on campaign performance, customer behavior drivers, value-generating segments, and cross-market differences;
• Develop scalable, automated reporting solutions alongside deep-dive analyses and ad hoc business investigations;
• Monitor and optimize CRM KPIs, including engagement, conversion, retention, reactivation, and communication effectiveness;
• Improve segmentation, personalization, experimentation, tracking quality, and data reliability with CRM, data, and product teams;
• Evaluate A/B tests and identify trends, anomalies, risks, and opportunities;
• Present clear recommendations to senior stakeholders.

• 5+ Years of experience in data analytics or BI, ideally in CRM, marketing, or e-commerce;
• Proven experience building dashboards and automated reporting solutions for non-technical stakeholders;
• Strong SQL expertise, including CTEs, window functions, and multi-table joins;
• Advanced Power BI skills, including data modeling, DAX, and dashboard design and visualization;
• Solid understanding of marketing and CRM KPIs, including conversion, engagement, attribution, and customer lifetime value;
• Experience working cross-functionally with product, engineering, and marketing/CRM teams;
• Strong data storytelling and statistical literacy, including significance testing;
• Structured, detail-oriented, and autonomous working style;
• Proficiency in English;
• Nice to have: Experience with marketing automation tools such as Braze.

• 12 Free Flix vouchers and 12 discount vouchers for friends and family;
• Work from another location for up to 60 days per year, depending on the role;
• Confidential 1:1 counselling, courses, and stress management for the employee and up to four family members;
• Language classes, training courses, and expert-led learning sessions;
• Mentoring program.