Business Analyst / Project Manager

G.Network delivers full-fibre broadband directly to homes and businesses and is rolling out Fibre to the Premises (FTTP) across central London.

• Lead end-to-end requirements gathering and analysis for system enhancements, translating business needs into scalable solutions that use AI where possible
• Manage projects to meet timelines, scope, quality, security and governance standards
• Partner with colleagues and stakeholders to investigate and model business functions, processes, information flows and data structures
• Assess the technical and financial viability of initiatives and prepare business cases, ROI and cost-benefit analyses
• Identify opportunities to apply AI, machine learning and data analytics to improve systems, processes and decision-making
• Monitor AI model performance, provide feedback and refine approaches to maintain accuracy and effectiveness
• Ensure AI-enabled projects comply with data privacy, security, fairness, ethical and internal governance requirements
• Gather, analyse and validate business requirements and translate them into prioritised user stories and acceptance criteria
• Produce business analysis deliverables using tools such as Confluence, Jira, Lucidchart and Visio
• Create and maintain specifications and project plans, managing scope, timelines, risks, issues and dependencies
• Plan and facilitate stakeholder meetings and workshops, and present findings, recommendations and actions clearly
• Support the definition and execution of user acceptance testing for new or improved business processes and IT systems
• Model processes, map data, and conduct gap, impact and risk analyses
• Support internal technical teams and external suppliers during change implementation, acting as a link between business and technical stakeholders
• Identify opportunities to improve systems and processes and present efficiency recommendations to management

• Bachelor’s degree in information technology, business, project management or a related discipline, or equivalent professional experience
• 3–5 Years’ experience as a business analyst and/or project manager in the software or utilities sector
• Sound financial acumen and ability to build business cases and assess costs, benefits and ROI
• Strong understanding of Salesforce, including its capabilities, configuration, development, data management, integrations and release processes
• Experience delivering projects in Agile, Scrum, Kanban or hybrid environments
• Proficiency with project and backlog management tools such as Jira, Asana, Microsoft Project and Monday.com
• Ability to produce requirements documentation, including user stories, acceptance criteria, UAT scripts, risk logs and status reports
• Strong stakeholder management and communication skills with business leaders and technical teams
• Excellent organisational, analytical, problem-solving and decision-making skills
• In-depth knowledge of relevant industry standards, regulatory requirements and compliance protocols
• Proficiency in Lean Six Sigma methodologies and their practical application
• A proactive, solution-focused approach to problem-solving
• Будет плюсом: Hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud or Salesforce CPQ; familiarity with Salesforce integrations, APIs, middleware, data migration, DevOps tools and CI/CD practices; experience using Power BI for reporting and data visualization

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