Business analyst in HR service management

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our clients' challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

• Support the development of ServiceNow solution recommendations, working under the direction of senior consultants, managing consultants or architects.
• Contribute to business process analysis, requirements gathering, user stories, functional notes, workshop outputs and solution documentation.
• Help ensure proposed solutions remain aligned to customer needs, agreed outcomes and ServiceNow platform good practice.
• Support demonstrations, walkthroughs and playbacks of ServiceNow functionality, helping customers understand how platform capabilities address business requirements.
• Support senior colleagues in developing ServiceNow platform strategies, roadmaps and advisory recommendations for customers.
• Act as a developing technology consultant, helping customer stakeholders understand ServiceNow capabilities, options, trade-offs and next steps.
• Contribute to customer workshops and advisory sessions by preparing content, capturing insights and supporting follow-up analysis.
• Support engagement with ServiceNow representatives and ecosystem partners where required, building your understanding of the wider ServiceNow ecosystem.
• Support responses to RFPs and RFIs by contributing research, solution notes, case study inputs and proposal content.
• Assist with proposal development and client presentation materials, learning how ServiceNow opportunities move from pursuit into mobilisation and delivery.
• Contribute to internal capability development, reusable assets, propositions and knowledge sharing activities.

• Completed ServiceNow certification, Certified System Administrator OR a currently holding a HR product owner or enablement role.
• Awareness of ServiceNow HRSD capabilities, with CIS HRSD, CIS ITSM or other ServiceNow certifications completed, in progress or part of your development plan.
• Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities.
• A good understanding of how technology supports business outcomes, user experience, operating models and ways of working.
• A practical understanding of ServiceNow platform concepts, including workflows, playbooks catalogues, portals, knowledge, case management, integrations and reporting.
• Interest in learning how to articulate and demonstrate ServiceNow HR, employee experience and AI features to customers, with support from senior colleagues.
• A developing understanding of how ServiceNow connects with wider business functions such as IT, Procurement and Finance.
• Strong consulting mindset, with the ability to understand customer challenges and translate them into clear actions and solution considerations.
• Good technical curiosity and confidence discussing ServiceNow concepts with both business and technical stakeholders.
• Ability to work effectively under the guidance of a Managing Consultant, Senior Consultant or Architect in an advisory capacity to customers.
• Clear communication skills, including the ability to prepare structured notes, workshop outputs, slides, user stories, process maps and decision logs.
• Comfortable working as part of a blended delivery team, collaborating with architects, developers, testers, change teams and customer stakeholders.
• A desire to grow from supporting delivery and advisory activities into more senior consulting, solution ownership and customer-facing leadership responsibilities.
• Whilst you will have London, Bristol, Manchester, Glasgow or Newcastle as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

• Opportunity to work on high-impact transformation programmes across global enterprises
• A clear pathway into senior consulting roles.
• Work within Capgemini’s strong ServiceNow ecosystem and partnerships
• You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
• Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
• We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.