business analyst ERP support

ASBIS is a global value-added distributor, OEM, and solutions provider operating across the EMEA region. The company supports clients and suppliers through industry expertise and technology solutions.

• Analyze system errors, incidents, and non-standard operational cases in depth;
• Investigate root causes of complex issues, including their impact and possible solutions;
• Analyze business processes and their representation in the ERP system;
• Prepare technical requirements and task descriptions for the development team;
• Collaborate with developers during the implementation of fixes and improvements;
• Test bug fixes and newly implemented functionality;
• Document processes, solutions, and system changes;
• Identify opportunities to improve business processes and ERP system efficiency;
• Act as the technical point of reference for the support specialist, review escalated cases, and provide guidance on complex diagnostics;
• Prioritize and structure the incident and task backlog, deciding what should be escalated to development or resolved internally;
• Mentor the support specialist in root-cause analysis techniques and ERP domain knowledge;
• Own the quality of documentation and knowledge-sharing practices across the small ERP support team.

• Experience working with ERP systems in support, implementation, or administration;
• Understanding of key business processes in finance, sales, logistics, procurement, or operations;
• Strong analytical mindset and structured problem-solving approach;
• Ability to identify root causes rather than symptoms;
• Business analysis skills, including requirements gathering, process description, and technical documentation;
• Ability to work with business users and translate requests into technical requirements for developers;
• High attention to detail and a methodical working style;
• Comfortable taking ownership of decisions and setting priorities for a small support function;
• Curiosity and a deep investigative mindset;
• Strong logical and structured thinking;
• Persistence and attention to detail;
• Proactive, results-oriented attitude;
• Patient and comfortable explaining reasoning, delegating, and reviewing others' work;
• Nice to have: prior experience mentoring, coordinating, or informally leading a colleague or small team.

• Competitive salary package and motivation scheme;
• Opportunity to work for a financially strong, fast-growing multinational company;
• Constant interaction with global teams of professionals;
• Access to continuous professional development, including training, certification programs, events, and team buildings;
• Life events’ gifts, corporate presents and awards, and years of service bonuses;
• Special prices for company products.