Business Analyst

Zaelab provides IT consulting services focused on digital commerce and eCommerce solutions, including Shopify and BigCommerce platforms.

• Align the program's strategic vision and desired business outcomes with delivered results;
• Lead group workshops to identify strategic drivers and develop use cases, functional requirements, and technical requirements;
• Document future-state business processes and assist in developing policies and procedures;
• Facilitate stakeholder alignment on future-state vision and value definitions;
• Provide functional expertise on Shopify, including Shopify Plus, B2B Suite, app ecosystems, headless and composable setups, multi-store architecture, and custom storefront flows;
• Ensure the quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams;
• Provide functional expertise on commerce platforms and tools;
• Collaborate with the project manager to align business objectives with the project plan;
• Consult client stakeholders on modern Shopify-native commerce architectures, including product catalog modeling, inventory synchronization, subscriptions, bundled products, multi-market configurations, B2B user roles, app integrations, and conversion optimization;
• Act as a bridge between client, technical, and creative teams;
• Facilitate internal, technical, and client design reviews;
• Ensure delivered applications remain aligned with the creative design;
• Use Shopify Analytics, GA4, and third-party data tools to identify growth opportunities;
• Interpret BigCommerce analytics as a secondary data source when applicable.

• 5+ Years of experience in a client-facing Business Analyst or Business Consultant role, preferably in Professional Services or IT Consulting;
• Professional fluency in Spanish and English, written and spoken;
• Experience with Shopify Plus, Shopify B2B, or similar commerce platforms;
• Strong problem-solving, planning, and organizational skills;
• Experience delivering full life-cycle projects from initial scoping through delivery;
• Proficiency in defining and documenting test strategies and performing unit and integration testing;
• Excellent presentation, communication, and interpersonal skills;
• Ability to engage and manage senior-level client relationships;
• Comfortable working with agile, iterative software development methodologies;
• Interest in digital commerce technology and willingness to learn new technologies, best practices, and third-party tools;
• Ability to work independently and collaboratively within a cross-functional, geographically dispersed team;
• Nice to have: BigCommerce knowledge or certification.

• Unlimited vacation/PTO;
• Paid parental leave;
• Ongoing training and education opportunities;
• 0% Bureaucracy Culture focused on responsibilities rather than title.