Business Analyst

CRAE GROUP builds and manages technology and operational services for online businesses, providing scalable systems and specialized teams to support brands across various industries.

• Support the CTO and Product Owner in researching and defining new features;
• Gather and clarify requirements from product, management, operations, CRM, finance, support, and technical teams;
• Document business flows, user journeys, rules, outcomes, and expected behaviours;
• Translate business needs into clear feature specifications and acceptance criteria;
• Help define what problem a feature solves, who it affects, and what outcome is expected;
• Identify edge cases, dependencies, risks, and open questions before development starts;
• Maintain reliable product and business documentation that stakeholders can use as a source of truth;
• Document calculation rules, dashboard metrics, statuses, permissions, filters, and cross-system behaviours;
• Collaborate with developers and QA to ensure requirements are clear, testable, and understood;
• Support QA by documenting expected behaviours, test scenarios, and business validation rules;
• Keep documentation updated when features change or business rules evolve;
• Help ensure that different departments understand features in the same way;
• Raise concerns early when requirements are unclear, incomplete, conflicting, or likely to create confusion.

• Previous experience as a Business Analyst, Product Analyst, Requirements Analyst, or similar role;
• Strong ability to understand business needs and turn them into clear documentation;
• Experience documenting business flows, feature requirements, acceptance criteria, and edge cases;
• Ability to ask the right questions and challenge unclear or incomplete requests;
• Strong attention to detail and ability to identify gaps in requirements;
• Good understanding of how digital products, internal tools, dashboards, or operational platforms are built;
• Ability to work with technical and non-technical stakeholders;
• Clear written English;
• Comfortable working in a fast-moving environment with multiple stakeholders;
• Practical mindset with the ability to keep documentation useful and not overly bureaucratic;
• Strong organization skills and ability to maintain a reliable source of truth;
• Clear communication and a strong sense of ownership;
• Nice to have: Experience working with software development teams, experience in gaming, fintech, payments, CRM, SaaS, or other high-volume digital products, familiarity with tools such as Jira, Confluence, Notion, Miro, Figma, or similar, experience documenting dashboards, metrics, financial reports, user flows, or back-office systems, understanding of APIs, databases, or technical constraints at a functional level, experience supporting QA with acceptance criteria and test scenarios, experience working with multi-brand, multi-market, or white-label platforms, ability to create diagrams, flowcharts, process maps, or structured documentation templates.

• €45 000 – €65 000 Gross per year.