Business analyst

We are looking for an experienced Digital Business Analyst to join Central and North West London NHS Foundation Trust (CNWL) Digital and support the delivery of major transformation programmes across the Trust.

• Lead business analysis across complex transformation programmes, working with clinical, operational, corporate and digital colleagues.
• Lead discovery and business analysis activities from early problem definition through to implementation and optimisation.
• Facilitate workshops, interviews, process-mapping and stakeholder engagement.
• Analyse patient, staff and information journeys and identify opportunities for improvement.
• Develop current and future-state processes, user journeys and service models.
• Elicit, analyse, prioritise and manage business, user, functional and non-functional requirements.
• Support options appraisal, business cases, benefits identification, testing and implementation.
• Provide clear, evidence-based analysis and recommendations to programme teams and senior stakeholders.
• Help ensure solutions remain aligned with service needs, user needs and agreed outcomes.
• Planning and delivering proportionate business analysis activities across complex programmes.
• Undertaking discovery, process analysis and service redesign.
• Mapping current and future-state processes, pathways, user journeys and information flows.
• Facilitating inclusive workshops and structured engagement with a wide range of stakeholders.
• Developing and maintaining clear, prioritised and traceable requirements.
• Identifying risks, dependencies, constraints, assumptions and opportunities.
• Supporting options appraisal, business cases, procurement and benefits realisation.
• Working with service, clinical, application, data and technical colleagues throughout design and delivery.
• Supporting testing, implementation, transition, hypercare and optimisation.
• Producing clear analysis products, reports and recommendations for programme and governance forums.
• Promoting consistent business analysis approaches and supporting the development of business analysis capability across CNWL Digital.

• Able to demonstrate advanced specialist knowledge of business analysis, digital transformation, service redesign or a related discipline, acquired through relevant experience, professional development and/or qualifications.
• Evidence of continuing professional development relevant to business analysis, transformation, service design, digital delivery, change or improvement.
• Demonstrable experience taking responsibility for business analysis within a complex transformation, digital change or service-redesign initiative.
• Experience planning and facilitating workshops or structured engagement that resulted in agreed processes, requirements, priorities, options or decisions.
• Experience eliciting, analysing, validating and managing complex business and user requirements through at least one stage of design and delivery.
• Experience developing and gaining agreement to analysis products such as current and future process maps, service or user journeys, business rules, requirements, data flows or impact assessments.
• Experience working collaboratively with stakeholders from different professional or organisational backgrounds and translating effectively between specialist and non-specialist audiences.
• Experience using qualitative and/or quantitative evidence to investigate problems, identify root causes, assess options and make recommendations.
• Advanced practical knowledge of business analysis methods, including discovery, process analysis, requirements elicitation and management, impact assessment and options appraisal.
• Knowledge of how to design and facilitate effective workshops involving people with different roles, experiences and perspectives.
• Knowledge of requirements management, including business and user needs, functional and non-functional requirements, prioritisation, acceptance criteria and traceability.
• Understanding that digitally enabled transformation involves coordinated changes to people, processes, information, technology and ways of working.
• Understanding of inclusive and user-centred approaches, including accessibility, equality and the involvement of patients, carers and staff in service transformation.
• Able to analyse complex, incomplete or conflicting information and translate it into clear findings, options and recommendations.
• Будет плюсом: Recognised qualification or professional certification in business analysis, such as BCS or an equivalent qualification; Relevant training or qualification in facilitation, user-centred design, Agile delivery, project delivery, quality improvement or change management; Experience supporting the professional development of others through coaching, mentoring, peer review, training or knowledge sharing; Experience gained within the NHS, wider public sector, a regulated environment or another organisation delivering complex services; Knowledge of benefits identification and the relationship between requirements, service change, adoption and the achievement of intended outcomes; Knowledge of NHS structures, terminology, operational context and relevant national policy, or the ability to develop this knowledge quickly; Awareness of relevant digital assurance requirements, such as information governance, data protection, clinical safety, cyber security, accessibility, interoperability and the Digital Technology Assessment Criteria

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