Бизнес аналитик

SIX is a provider of financial infrastructure services that operates and develops infrastructure systems for the Swiss and Spanish financial centers, focusing on securities services, banking services, and financial information.

• Gather, analyze, and document business and functional requirements across ITSM, CSM, CMDB/CSDM, IRM/GRC, and HRSD domains;
• Run workshops to understand current-state processes, pain points, dependencies, and future-state needs;
• Translate business requirements into user stories, acceptance criteria, process flows, and supporting documentation;
• Support the transformation of processes from legacy tools into the ServiceNow platform;
• Perform OOTB fit-gap analysis and challenge unnecessary customization;
• Identify opportunities to standardize, simplify, redesign, phase, or retire processes;
• Collaborate with the Product Owner on backlog refinement, scope clarification, and prioritization;
• Work with the Platform Architect to ensure requirements align with target-state design and platform guardrails;
• Support testing and UAT by preparing scenarios, clarifying defects, and validating business outcomes;
• Maintain documentation including traceability, assumptions, decisions, and process maps.

• 3–5 Years of experience as a Business Analyst or in a similar role;
• 2–3 Years of experience working on ServiceNow implementations or transformations, with solid understanding of ITSM;
• Experience in greenfield platform implementations or transformation programs;
• Experience in cross-functional environments and with platform governance and organizational change management;
• Strong business analysis and process mapping skills;
• Good understanding of ServiceNow platform concepts and workflow-based solutions;
• Ability to translate ambiguous demand into clear, structured requirements;
• Strong stakeholder management and workshop facilitation skills;
• Clear written and verbal communication;
• Ability to work across business, product, architecture, and delivery teams;
• Nice to have: Experience across domains such as CSM, IRM/GRC, CMDB/CSDM, ServiceNow CSA certification, ITIL Foundation certification, experience with Jira, Azure DevOps, Confluence, Visio, or Lucidchart.

• Private medical care and life insurance;
• Meal, transportation, and electricity allowance;
• Sport card;
• Cinema tickets and Benefit System points;
• Up to 20 days working from abroad per year;
• Access to technical and language learning platforms.