Специалист по работе с клиентами

Our mission: real value! We offer our customers a groundbreaking software solution to digitize their business processes and unlock their full potential. Our innovative software enables small and medium-sized businesses to simplify their operations quickly and cost-effectively. This allows our customers to make optimal use of their time and resources and focus on their core business while our software does all the work in the background. As part of our team, you will have the opportunity to help further develop this software and improve people’s lives.

• You will be responsible for training new customers to use the software and will have a thorough understanding of its functionality.
• You will handle customer inquiries about using the software and its functionality to a high standard and in a timely manner by phone, email, and chat.
• You will analyze technical problems and pass them on to the Development Department.
• To work efficiently, you will use the agile Scrum method and plan your tasks with the overall support goals in mind.

• Excellent German skills, both spoken and written (C1 or higher).
• Good English skills (B1 or higher).
• Customer satisfaction comes first for you? Great, it does for us too!
• Ability to explain things clearly.
• Willingness to learn and ability to grasp things quickly.
• Analytical thinking and planning skills.
• A structured, solution-oriented, and results-oriented approach to work.
• Ability to work in a team.
• You will receive intensive training and do not need to have experience in customer support. What matters is your potential and personality.

• We select our employees very carefully, so you can be sure you will work with a top team.
• Regular feedback and clear communication give you opportunities to develop quickly, both professionally and personally.
• You will be given a lot of responsibility, learn a lot quickly, and develop into an expert.
• Apple company laptop.
• Great office with a garden, table tennis, free coffee and tea, fresh fruit, and healthy snacks.
• Appreciative and friendly working atmosphere.
• Freedom to pursue your own ideas and initiatives.
• Dynamic international working environment shaped by teamwork and personal responsibility.