sales back office manager

The Sales Back Office team supports business partners and internal sales teams, handles complex orders, and improves processes. It works with sales, finance, contract management, pricing, and compliance teams, and develops training materials and practices to improve business processes and the partner and colleague experience.

• Place orders in ERP systems, including complex enterprise deals, and ensure sales orders are processed correctly when discounts, approvals, or special requirements apply
• Check order data monthly for compliance with internal requirements, verify commercial proposals, process promotional orders, and obtain required approvals under internal rules
• Provide timely support to partners and sales teams
• Coordinate with internal teams, including contracts, pricing, compliance, business development, finance, and legal
• Work with sales teams to provide operational support for order placement and deal preparation
• Monitor SLA performance
• Deliver training for partners and sales teams upon request, during onboarding, or as needed
• Develop and update training and supporting materials for back-office and sales teams

• More than 3 years of experience in a back-office specialist role; experience in IT/software is preferred
• Strong MS Office skills, especially Excel
• Experience placing complex orders
• Strong communication and relationship-building skills
• Ability to work with different business teams
• Proactive attitude and a positive outlook
• Ability to adapt to changing priorities and deadlines
• Advanced English (B2)
• Ability to handle multiple tasks and prioritize effectively
• Readiness to work in an intensive environment with changing deadlines

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