key account manager

JetBrains is a global software company specializing in the creation of intelligent, productivity-enhancing tools for software developers and teams. The company provides solutions used by over 15.9 million developers and 90 Fortune Global Top 100 companies.

• Build and strengthen connections with key stakeholders, decision-makers, and users to foster trust and align on mutual goals;
• Develop tailored success plans based on customer business priorities, focusing on product adoption, utilization, and expansion;
• Monitor customer engagement and proactively address risks or issues to ensure satisfaction and retention;
• Identify upsell, cross-sell, and renewal opportunities by educating decision-makers on the product suite value;
• Advocate for the customer by capturing feedback and feature requests for product and development teams;
• Maintain accurate records of account activity, renewal forecasts, and expansion potential in the CRM system;
• Collaborate with product, sales, and support teams to ensure seamless service delivery.

• 5+ Years of experience in a Customer Success or Key Account role within the cloud, software, or technology industry, focusing on enterprise accounts;
• Proven ability to manage relationships with complex, large-scale customers and executive-level stakeholders;
• Demonstrated experience in developing and executing account plans, including success metrics and renewal strategies;
• Strong understanding of enterprise technology and software solutions with the ability to communicate technical information effectively;
• Proficient in data analysis to identify trends and optimize the customer success journey;
• Excellent verbal and written communication skills;
• Fluency in Polish and English;
• Nice to have: Additional languages.

• Up to 30% of the time for on-site meetings and relationship-building activities.