Inside sales manager for existing customers

Become part of our mission, become part of Doctolib! Do you want to actively drive the digitalization of healthcare while working in an environment where your sales strengths, ambition, and willingness to learn can truly make a difference? Then you are in exactly the right place. Our Inside Sales team plays a central role: we help our existing customers (doctors and practice teams) make the most of Doctolib and offer them solutions that create real value and measurable impact. If you are hungry to succeed, enjoy taking responsibility, and like uncovering upselling opportunities by phone and video, apply now!

• You are responsible for actively selling our Doctolib AI assistant (telephone assistant and consultation assistant) to existing customers, including structured and proactive outreach.
• You conduct targeted, empathetic, and efficient conversations: you understand needs, identify challenges, and present relevant solutions.
• You independently manage the entire sales cycle, from initial contact through consultation, preparing offers, and handling objections to successfully closing the deal.
• You work in a highly structured and KPI-oriented way: you track your pipeline, measure your progress, actively use feedback, and continuously develop.
• You document your activities and results in Salesforce, thereby making a direct contribution to our revenue growth.
• You work closely with Customer Success, Marketing, and other teams to optimize the customer experience holistically.

• Enthusiasm for telephone sales and proactive customer outreach, ideally with experience in upselling or cross-selling.
• High intrinsic motivation: you work toward goals, enjoy measuring yourself against KPIs, and remain ambitious, even on challenging days.
• Strong communication skills combined with a high level of empathy: you can build trusting relationships and communicate complex information clearly.
• A structured and self-reliant approach to work: you keep track of your pipeline, priorities, and processes.
• Willingness to learn and openness to feedback—you want to get a little better every day.
• Native-level German and good English skills.
• Interest in digital innovations in healthcare.
• Будет плюсом: Initial experience in inside sales, telesales, or actively supporting existing customers is a plus—career changers are welcome if they bring drive and a strong desire to learn; A completed degree or equivalent vocational training

• Company health insurance with extensive additional benefits.
• Free mental health and coaching sessions through an external partner.
• Subsidized sports program through Urban Sports Club.
• 28 vacation days plus 1 additional day for each full year of employment, up to a maximum of 30 days.
• Opportunity to work abroad for up to 10 days per year from almost any country.
• Deutschlandticket, sponsored by Doctolib, for office or hybrid work.
• Flexible working time options and additional leave for caregivers or employees with disabilities.
• Doctolib Parent Care Program, including an additional month of paid parental leave and other family-friendly benefits.
• Subsidized lunches through our partner Salfy.
• Healthy snacks and a regular breakfast buffet at the office.