Deputy service center manager in banking

At Bank of Georgia, we believe that an essential prerequisite for uninterrupted progress is giving employees the opportunity to discover the full extent of their potential, embrace a culture of teamwork, and encourage innovative approaches. The Retail Branch Network Management Department of JSC Bank of Georgia announces a vacancy for Deputy Service Center Manager in Tsnori.

• Offer optimal banking services to existing and potential Service Center customers;
• Monitor and implement planned initiatives aimed at increasing sales, and control their execution;
• Meet individual monthly targets.
• Promote sales growth and attract new customers;
• Monitor service quality (established standards and rules) and systematically analyze opportunities to improve quality;
• Manage, coordinate, supervise, and develop subordinate staff;
• Administer banking documentation and monitor compliance with established procedures/rules.

• Higher education in economics/finance/banking/business administration/auditing.
• At least 3 years of experience working in the banking and financial sector.
• Management, sales;
• Banking products, services, and procedures;
• General principles of business operations;
• Service standards;
• Fluency in Georgian and knowledge of Russian and English at B2 level;
• Proficiency in computer office programs;
• Customer service skills (courtesy, willingness to help customers and show attentiveness, appropriate referral, correcting mistakes);
• Ability to effectively manage subordinate staff — skills in creating a teamwork environment and motivating staff;
• Effective communication skills: expressing ideas clearly and with supporting arguments, in writing and verbally;
• Sales and negotiation skills;
• Well-developed skills in professional correspondence and reporting;
• Ability to correctly assign work tasks and monitor their completion;
• Ability to plan and complete work on time;
• Initiative, analytical and logical thinking, organization;
• Attention to detail, teamwork, ability to identify and promptly solve problems, emotional balance.

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