Deputy service center manager in banking

At Bank of Georgia, we believe that an essential prerequisite for uninterrupted progress is giving employees the opportunity to discover the full extent of their potential, embrace a culture of teamwork, and encourage innovative approaches. The Retail Branch Network Management Department of JSC Bank of Georgia is announcing a vacancy for Deputy Service Center Manager in Kvareli.

• Offer optimal banking services to existing and potential customers of the service center.
• Monitor and implement activities planned to increase sales, and control their execution.
• Meet individual monthly targets.
• Support sales growth and attract new customers.
• Monitor service quality (established standards and rules) and systematically analyze opportunities to improve quality.
• Manage, coordinate, monitor, and develop subordinate staff.
• Administer banking documentation and monitor compliance with established procedures and rules.

• Higher education in economics, finance, banking, business administration, or auditing.
• At least 3 years of experience working in the banking and financial sector.
• Knowledge of management and sales.
• Knowledge of banking products, services, and procedures.
• Knowledge of general principles of business activity.
• Knowledge of service standards.
• Full proficiency in Georgian and B2-level knowledge of Russian and English.
• Full proficiency in computer office programs.
• Customer service skills (politeness, willingness to help customers and show attentiveness, appropriate referral, and correction of errors).
• Ability to effectively manage subordinate staff, create a team-oriented work environment, and motivate staff.
• Effective communication skills: expressing ideas clearly and with supporting arguments, both in writing and verbally.
• Sales and negotiation skills.
• Well-developed skills in professional correspondence and reporting.
• Ability to assign work tasks appropriately and monitor their completion.
• Ability to plan and complete work on time.
• Initiative, analytical and logical thinking, and organization.
• Attention to detail, teamwork, ability to identify and resolve problems in a timely manner, and emotional composure.

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