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описание
We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.
At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers.
задачи
Supporting customers in discovering and using the features of our SaaS platform
Resolving customer issues via email, chat and phone
Actively contributing to improving customer service standards
Identifying root causes of reported issues and collaborating with internal teams to eliminate them
Creating and maintaining articles for our knowledge base
Qualifications
Experience in customer-facing roles within SaaS or e-commerce environments
Strong problem-solving skills and confidence in handling customer requests
German at a professional working level (spoken and written)
English at a minimum B2 level
Ability to explain complex issues in a clear, simple and understandable way
Skill in translating technical language into everyday, user-friendly communication
требования
Basic knowledge of Postman and APIs
Additional Information
условия
A supportive, experienced team you can always rely on
Full onboarding and work in a small, close-knit support team
Employment contract (UoP)
Multisport card and private medical care
Fully remote work or hybrid model in Kraków or Warsaw
Paid on-call duties outside standard working hours, based on a predefined schedule
