customer success manager for a health monitoring app

Welltory is a health monitoring app with 17 million downloads across 130 countries. It combines biometrics, science, AI, and design to help people better understand their health and well-being.

• Help users through Intercom, email, app stores, and social media
• Handle requests related to subscriptions, data syncing, integrations, and other issues
• Review and rate answers from Megan, the AI support agent, test prompts and pipelines, and identify failures
• Automate workflows using no-code tools such as n8n
• Improve support metrics by reducing churn and refunds, speeding up resolution, and improving response quality
• Handle sensitive conversations involving chronic conditions, health anxiety, and privacy or data-deletion requests under GDPR

• 3+ Years of experience in customer support, customer success, or operations
• Ability to handle technical requests involving bugs, subscriptions, and data source syncing
• Hands-on experience with AI tools, LLMs, and automation
• Comfortable working with product, engineering, and AI teams
• Excellent written and spoken English
• Understanding of user psychology and ability to solve complex cases
• Ability to explain complex topics in clear, user-friendly language
• Tech-savviness, curiosity, and ability to learn quickly
• Comfortable working with data, including Amplitude/Metabase dashboards, basic SQL or Python, and APIs
• Interest in wearables and health data, including HRV, sleep, and stress
• Будет плюсом: experience in tech products where user experience and metrics matter

• Contractor engagement
• Flexible hours
• Competitive salary, performance-based bonuses, and stock options
• Access to a therapist and employee support program
• Health insurance
• Support for personal learning and development
• Unlimited vacation policy