Customer success executive in retail

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

• Serve as relationship owner within Customer Success
• Lead regular Business Reviews
• Lead Net Promoter Score (NPS)
• Educate customers on relevant features and functionalities tailored to their business needs
• Deliver insightful presentations and actionable recommendations
• Help improve renewal rates by demonstrating clear business outcomes and value
• Develop fact-based answers and analyses to complex business questions
• Build and maintain strong client relationships, including engagement at C-suite level
• Identify and convert opportunities, including generating sales leads
• Coordinate internal departments to meet client deadlines
• Collect and provide feedback to product and operations teams to improve client experience
• Collaborate with other business units to identify strategic opportunities
• Execute service model and Thought Leadership Projects
• Lead client briefings and onboarding processes

• 2–5 years of experience in the CPG industry and/or related fields (insights, category management, market research)
• Prior experience with NIQ (or similar) solutions in analytics
• Strong analytical mind and excellent numerical skills
• Proficiency in Microsoft Excel, PowerPoint
• Experience in handling presentations or willingness to develop presentation skills
• Consultative client skills and innovative problem-solving abilities
• Effective communication and data visualization skills
• Strong organizational and interpersonal skills
• Digital savvy and fast learner of tools and concepts
• Experience coaching others in data analysis and / or NIQ tools
• Bachelor's degree required
• Russian, English – upper intermediate level
• Будет плюсом: Honour’s degree is a plus

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)