account manager in on-demand commerce

FYUL powers on-demand commerce globally, helping creators and entertainment companies produce merchandise through technology, production, and global infrastructure. Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, it brings together technology, talent, and infrastructure to help people turn ideas into products.

• Support the day-to-day management of strategic enterprise accounts, including coordinating product samples, legal and compliance documentation, product information, and customer requests
• Prepare customer meeting materials, capture action items, and help ensure follow-ups are completed
• Maintain account documentation and organize customer projects, open requests, and next steps
• Work with internal teams to gather information and help resolve customer questions and operational issues
• Gradually take ownership of selected customer workstreams and customer conversations
• Monitor account performance and sales trends, and prepare recurring reports and analyses
• Support product launches, assortment expansion, seasonal planning, and other account growth initiatives
• Conduct product, market, and account research to identify potential growth opportunities
• Track agreed account initiatives and ensure next steps are followed through
• Coordinate customer projects and product launches, including timelines, action items, and dependencies
• Coordinate with Product, Operations, Supply Chain, Legal, Finance, Technology, Compliance, and other teams to move customer requests forward
• Follow up with internal stakeholders on outstanding actions and flag potential delays or blockers
• Keep project documentation, customer materials, and status updates organized and up to date
• Help ensure customers and internal teams stay aligned throughout ongoing projects

• 1–2 Years of experience in project management, project coordination, a junior commercial role, or another relevant position
• Excellent written and verbal English communication skills and confidence communicating professionally with customers
• Flexibility to accommodate customer meetings across time zones
• Strong organizational skills, including prioritizing, managing multiple tasks, and keeping follow-ups moving
• Strong attention to detail and a proactive approach to completing tasks and driving next steps
• Analytical mindset and confidence working with spreadsheets, reporting, and performance data
• Commercial curiosity and interest in understanding customer needs and identifying growth opportunities
• Strong interpersonal skills and confidence working with customers and cross-functional teams
• Ability to work independently and know when to ask questions, flag potential issues, or involve others
• Будет плюсом: Previous experience in account management, business development, customer success, or another customer-facing role

• Monthly salary 1,500-2,000 EUR gross, depending on work experience, education, and skills
• Flexible working hours (start your day as late as 11 AM)
• Private health insurance
• 2 Extra paid days off to focus on your mental or physical well-being
• 1 Extra paid day off to celebrate a Birthday or any other celebration of your choice
• Access to mentorship, internal meetups, and hackathons, both on-site and online
• Free and healthy lunch if you work from the Rīga office
• Design and order your own merch using our platforms with an employee discount
• Exciting team-building events and parties