Account manager in IT services

Nauchsoft, an international software development and IT consulting company, is looking for a full-time Account Manager. We have been in the IT business for 37 years and continue growing.

• Serve as the primary point of contact for an assigned portfolio of client accounts.
• Build and maintain strong, trusted relationships with client stakeholders at multiple levels, including C-level executives.
• Ensure high client satisfaction through proactive communication, expectation management, and timely issue resolution.
• Monitor client health and take action to prevent churn and increase retention.
• Identify and develop upselling and cross-selling opportunities within existing accounts.
• Prepare and present tailored proposals that address clients' evolving business needs.
• Own and maintain an Account Plan for each client, including growth targets and an engagement roadmap.
• Track account pipeline and forecast revenue in CRM.
• Act as a liaison between clients and internal teams (development, QA, DevOps, PMO).
• Ensure that services are delivered on time, within scope, and to the agreed quality standards.
• Participate in project status reviews, identify risks early, and coordinate their resolution.
• Monitor account performance against contractual obligations and SLAs.
• Track project financials including budgets, invoicing milestones, and margin targets.
• Flag and resolve deviations together with delivery and finance teams.
• Maintain accurate account records in CRM, including activity logs, opportunity tracking, and health scores.
• Prepare regular account status reports for internal stakeholders.
• Analyze client feedback and satisfaction data to identify areas for improvement.

• 2+ years in a client-facing role (account management, project management, or B2B sales); experience in IT services is a strong advantage.
• Familiarity with IT service delivery models (software development, staff augmentation, managed services, or support).
• Strong communication and interpersonal skills; ability to manage multiple accounts simultaneously; solid negotiation and presentation abilities; comfortable working with CRM tools and data.
• English C1 or higher is mandatory.
• Self-driven, detail-oriented, and able to thrive in a fast-paced environment.
• Будет плюсом: additional languages are a plus

• Opportunity for professional self-realization and growth;
• 25 days of paid vacation;
• Medical insurance and 100% payment for sick leave;
• Professional training and obtaining certificates at the company's expense;
• Foreign language courses and other corporate programs;
• A variety of corporate events;
• Bonuses in case of wedding or a child’s birth;
• The possibility of remote work from any location.