account manager in fintech

The client is a UK-based payment service provider specializing in card acquiring services. It offers secure payment processing solutions including card acquiring, payouts, money remittance, and risk management for merchants accepting card payments online and in-store.

• Build and maintain long-term relationships with existing merchants and business partners;
• Act as the primary point of contact for assigned accounts and ensure high customer satisfaction;
• Support merchants throughout their lifecycle, coordinating onboarding, operational requests, and ongoing account management;
• Collaborate with Risk, Compliance, Operations, and Payment teams to resolve client issues efficiently;
• Identify opportunities for account growth, increased payment volumes, and additional payment solutions.

• 2+ Years of experience as an Account Manager, Customer Success Manager, Merchant Support, Relationship Manager, or Client Services Manager in payments, fintech, banking, or acquiring;
• Experience working directly with B2B merchants;
• Strong understanding of card acquiring, payment processing, or merchant services;
• Excellent communication and relationship management skills;
• Fluent English, written and spoken;
• Customer-oriented mindset;
• Strong ownership and accountability;
• Proactive approach to problem-solving;
• Ability to build trust with clients;
• Nice to have: Experience with payment gateways, PSPs, acquiring, or EMI businesses, knowledge of the Visa and Mastercard payment ecosystem, experience working with international merchants.

• Competitive salary aligned with experience;
• Collaborative and transparent team culture;
• High-impact role in a scaling fintech company;
• Recognition of personal milestones and achievements;
• Social benefits.