URBN HR Manager

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

This role supports URBN Brands across multiple EU territories.

Personality and approach will be as important as your experience. You need to be resilient yet flexible, commercial yet empathetic, professional, driven and focused with your sights firmly set on achieving results.

General

• Building strong partnerships with the EU retail store teams, generating anetwork of contacts and working with them on succession and retention planning.
• To initiate and drive development of culture and engagement across the Retail teams.
• In line with EU HR Strategy, drive engagement, wellbeing and D&I initiatives across EU Retail Stores.
• Own quarterly KPI reporting and challenging the business leaders and partnering with them to improve results; pinpoint key themes and patterns and out agreed plans in place to correct.
• Responsible for the creation, updating and implementation of all policy and procedure, ensuring it reflects the commercial needs of the business and is always legally compliant

Learning & Development

• In collaboration with the Learning & Development team, implement a learning and development calendar which develops and fosters a strong leadership culture and instils new ways of working throughout the EU Retail Stores.
• Champion a business focused on Induction and Onboarding

• Proven generalist HR experience in a fast paced environment.• Solid understanding of employment law• Strongly results driven and delivery focused.• Robust enough to combine a creative, innovative approach with commercial ideas.• Self-motivated with the ability to work under minimal supervision and guidance.• Ability to build strong, credible relationships quickly and to be trusted at all levels.• Excellent written and verbal communication skills and ability to deliver with impact.• High attention to detail and quick at identifying priorities.• Ability to work under pressure and meet deadlines.

• Have a comprehensive knowledge of the pay and benefits structures internally with relevant
• external/competitor intelligence to assist you in making the right decisions with internal promotion and succession.
• With support from the Recruitment team, establish competitor benchmarking to support the business to attract and retain the best talent

Employee Relations/Employment Law

• Ensure URBN is compliant with all employment law, proactively seek updates.
• Provide Employee Relations advice to EU Retail teams ensuring a best practice approach, whilst remaining commercial and balancing the needs of business and the employee.
• Lead the HR team through any complex ER projects
• To use monthly and quarterly reporting to identify any absence issues and deal with them, accordingly.
• Proactively identifying performance issues with managers and recommending a best practice approach, providing support as appropriate.
• Build good working relationship with external legal teams.
• Work-life balance: Flexible start and finish times, bring your dog to work.
• Wellbeing: Employee Assistance Program, free gym, private medical insurance.
• Employee Discount: Up to 40% off at all URBN Brands.
• Community: One paid day to volunteer or fundraise for a charity.
• Travel: Cycle to work scheme, season ticket loan.
• Continued Development: Structured support and ongoing learning opportunities.

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