- Lead and engage a team of People Operations Advisors across multiple countries, ensuring alignment, collaboration and strong team engagement.
- Coach and develop team members through clear goals, regular feedback and continuous learning in HR processes and systems.
- Plan resource allocation, workload distribution and case assignment to ensure effective service delivery and coverage.
- Oversee timely, accurate and high-quality HR operational services across the end-to-end employee lifecycle.
- Enhance recruitment operations by improving efficiency and supporting compliance across the brands served.
- Ensure accurate data entry in Workday and other HR systems, with a strong focus on data integrity and audit readiness.
- Resolve or escalate complex employee queries and provide guidance on policies, benefits and local compliance matters.
- Drive and monitor KPIs and service levels, provide visibility of key metrics, and take corrective action where required.
- Identify root causes of process inefficiencies and implement improvements that strengthen employee experience and case resolution.
- Promote adoption of employee self-service tools and ensure supporting content is clear, accurate and accessible.
- Lead and contribute to HR projects and standardization efforts across geographies.
- Act as a key liaison between GOT and other EEO workstreams, aligning shared initiatives and service delivery.
- Build strong stakeholder relationships through proactive communication, updates and cross-functional collaboration.
- Strengthen collaboration and alignment between Europe PA Managers and Hub PA Managers
- Support change communications and deliver training on new tools, processes, policies and HR systems.
We’re looking for
- 10+ years of experience in HR operations and generalist roles within large international organisations, including team leadership experience.
- Strong understanding of end-to-end HR service delivery; payroll and works council experience is an advantage.
- Proven leadership capability with experience managing diverse and distributed teams.
- Strong stakeholder management and influencing skills across multiple organisational levels.
- Demonstrated ability to coach, motivate and develop team members.
- Strong customer focus and commitment to delivering high-quality employee experiences in high-volume environments.
- Continuous improvement mindset with experience leading or supporting change and process improvement initiatives.
- Strong interpersonal, relationship-building and conflict-resolution skills.
- Ability to manage shifting priorities and deliver outcomes within agreed timelines and scope.
- Analytical and process-oriented approach with a strong focus on efficiency, accuracy and system optimisation.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
