HR Business Partner (12-Month FTC)

Senior HR Business Partner - Claims Operations - 12 Month FTC

Policy Expert Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

We're looking for an experienced Senior HR Business Partner to take ownership of the people agenda for our Claims Operations function. Supporting approximately 150 employees and 15 People Managers, you will work closely with operational leadership to provide commercially focused HR advice, lead complex employee relations matters, support organisational change and build management capability.

This is a hands on senior HR role where you'll have genuine ownership of your business area and the opportunity to influence how we manage, develop and retain our people.

• Build, develop and maintain effective working relationships with key stakeholders within Claims Operations, developing a strong understanding of business priorities, workforce requirements, risks and opportunities.
• Provide proactive HR advice and support to senior leaders and People Managers, challenging and influencing where appropriate.
• Act as the senior HR point of contact for complex employee relations matters, including disciplinary, grievance, capability, performance, conduct and absence cases.
• Manage complex employee relations cases from initial advice through to conclusion, ensuring fair, consistent and legally compliant processes.
• Coach managers through investigations, formal meetings, performance management and difficult conversations.
• Support managers with long-term absence and ill-health capability cases, including appropriate use of Occupational Health.
• Provide HR advice and support on organisational change, restructuring, redundancy and changes to organisational structures.
• Support workforce planning and identify future people and capability requirements within Claims Operations.
• Analyse people data including turnover, absence, engagement and employee relations trends and recommend appropriate actions.
• Support initiatives to improve employee engagement, retention and employee experience.

Drive / Motivation:

Basic Salary of £50K - £55K (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Policy Expert Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.