QA Analyst @NET-A-PORTER (manual)

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.

Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.

To support our Site Trading Management team, we are searching for a QA Analyst to be based in our London - Westfield office.

• Execute hands-on functional testing, business User Acceptance Testing (UAT), and end-to-end validation across front-end site features, ERP/WMS workflows, order management (OMS), catalog management (PIM), internal business tools, feature flag activations, and architectural updates.
• Trace and validate cross-system data flows and business rules (e.g., inventory syncs, pricing updates, order lifecycle processing, and catalog updates between back-end ERP/tools and front-end interfaces) before deployment.
• Perform exploratory testing to uncover edge cases across all layers of our tech stack, from back-office administration systems to front-end UI customer journeys.
• Draft, execute, and maintain comprehensive test scenario libraries to ensure thorough functional and regression test coverage across multi-stage customer journeys, checkout, catalog, merchandising tooling, and back-office operations.
• Validate business readiness and functional integrity for complex e-commerce and back-office updates, including currency launches, performance enhancements, and algorithmic merchandising integrations alongside manual tooling.
• Partner with Central Tech, Product Owners, and Business Stakeholders early in feature design to challenge requirements, identify edge cases, and perform isolated feature testing prior to full end-to-end UAT.
• Work in lockstep with the Incident & Bug Manager to log, track, re-test fixes, and feed post-incident learnings and production bug findings directly back into pre-release test libraries.
• Support rollout schedules by executing operational readiness test scripts and validating tool reliability post-deployment.
• Participate in an out-of-hours on-call rotation alongside team peers to support real-time site incident triage and emergency issue escalation during evenings and weekends.

• Business UAT and functional test execution coverage and sign-off timeliness.
• Defect leak rate (bugs identified post-activation vs. pre-release testing).
• Release & activation success rate with zero critical path regressions in live environments.
• Accuracy, detail, and clarity of bug reports, impact assessments, and steps to reproduce.
• Speed and thoroughness of verifying bug fixes and re-testing incidents.
• Time-to-market for weekly feature flag activations and capability updates.
• Stakeholder satisfaction with test execution and operational readiness handovers.
• Hands-on experience in business QA, UAT execution, regression testing, and exploratory testing in e-commerce, retail, or multi-system tech environments.
• Broad technical curiosity with comfortable testing experience across full end-to-end workflows—including front-end web/app UIs, back-office business tools (ERP, OMS, WMS, PIM, CMS), and cross-system data syncs.
• Understanding of multi-stage customer flows, e-commerce architectures, and back-office tool integrations.
• Experience testing non-deterministic algorithmic integrations (e.g., search/browse AI) alongside manual merchandising and operational tools.
• Exceptional attention to detail with a structured, methodical approach to test case execution, edge-case identification, and regression planning.
• Strong communication skills with the ability to clearly explain software defects and collaborate effectively with cross-functional Product, Tech, and Business teams.
• Calm under pressure with a strong problem-solving mindset and willingness to participate in a shared out-of-hours on-call rota.

• 25 days holiday per annum (plus UK bank holidays)
• Private medical and dental cover schemes
• Matched contribution pension
• Flexible working
• Staff discounts
• Life assurance cover

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.