ux writer for loyalty programmes

Booking.com provides travel products and services to millions of travellers and partners around the globe, aiming to deliver value and an easy travel experience across web and app.

• Write clear, concise copy across online channels, platforms, and end-to-end experiences to impact key business metrics
• Provide Language Specialists with conceptual and visual context to translate copy for local audiences
• Use qualitative and quantitative data and business metrics to measure impact and inform iterations
• Collaborate with UX Writers to align messaging across touchpoints and follow craft standards and guidelines
• Work with Product Managers, UX Writers, Designers, Researchers, Developers, and other stakeholders to develop and execute business strategy through writing

• At least 3 years of relevant UX Writing experience, including work with e-commerce or data-driven product teams
• Native-level fluency in English
• A portfolio demonstrating UX writing experience
• Experience writing for complex, multi-touchpoint systems such as loyalty programmes, membership products, or lifecycle-driven experiences
• A marketing or creative background, with a strong feel for tone of voice, brand storytelling, and persuasive writing
• Ability to apply behavioural and psychological principles, such as motivation, loss aversion, or reward framing, to shape user engagement
• Advocate for users, with dedication to writing and creating engaging user experiences
• Ability to write intuitive, futureproof, and scalable copy
• Technical understanding of experimentation and deriving insights from quantitative and qualitative research
• Ability to work independently and in a team, take ownership, and solve challenging problems in an evolving environment
• Openness to feedback and ability to iterate creatively
• Ability to work with people from diverse backgrounds, cultures, and disciplines
• Strong communication skills and attention to detail
• Ability to prioritise multiple projects and stakeholders

• Annual paid time off and paid leave, including 22 weeks of parental leave, grandparent, bereavement, and care leave
• Up to 20 days per year working from abroad (home country)
• Amsterdam HQ campus with on-site meals, coffee, snacks, multi-faith and breastfeeding rooms
• Commuting allowance and bike reimbursement scheme
• Discounts and wallet credits for Booking.com products, Genius Level 3 upgrade, and friends and family discount vouchers
• Free access to online learning platforms, development and mentorship programmes, and a Global Employee Assistance Program and Headspace membership
• Bi-annual performance conversations, a company-wide mentoring programme, and internal development opportunities
• Unlimited access to Udemy, Coursera, LinkedIn Learning, and O'Reilly
• Part-time employment
• The interview process includes 3 interviews. A portfolio or slides about 1–2 past projects are required
• Reasonable adjustments are available for individuals with disabilities during the interview process
• Successful applicants may undergo third-party pre-employment screening, which may include employment history, education, and other information as permitted by applicable law