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EasyVista is a leading European IT Service Management (ITSM) and IT Operations platform, providing organisations with a unified cloud-based solution to manage IT service delivery, automate workflows, monitor digital infrastructure and support employees across increasingly complex enterprise environments. Its platform combines ITSM, Remote Support, Monitoring, Automation and AI capabilities to help CIO organisations improve operational efficiency, reduce downtime and deliver a better digital employee experience.
Founded in France, EasyVista has grown into a leading European provider of IT Service Management and IT Operations software provider, serving more than 3,000 customers globally across enterprise, public sector and mid-market organisations. The business has expanded both organically and through acquisition, most recently strengthening its position in the DACH region through the acquisition and integration of OTRS, one of Germany's best-known ITSM platforms.
Under Eurazeo's ownership, EasyVista has entered the next phase of its evolution: transforming from a traditional ITSM software provider into a broader AI-enabled IT Operations platform. Alongside significant investment in product innovation, the business has expanded into Remote Support, Monitoring and Automation, transitioned towards a subscription-led commercial model, invested in Customer Success and is building a scalable partner ecosystem. Following the acquisition and ongoing integration of OTRS, Germany has become one of EasyVista's most strategic growth markets, with the business now focused on scaling its enterprise platform, accelerating cross-sell opportunities and establishing itself as a leading European alternative within the IT Operations software market.
