Head of digital sales & customer experience management

Описания нет

• The purpose of the position is to develop and manage the company's digital sales strategy, ensure the effective functioning of the website and e-commerce platform, grow online sales, and retain customers and increase loyalty through CRM/loyalty systems.
• Manage online commerce and the website; ensure the smooth, uninterrupted operation and technical development of the e-commerce platform.
• Monitor website analytics and make strategic decisions based on the data obtained.
• Monitor, control, and evaluate the proper functioning of website features, and identify and resolve issues.
• Plan and allocate online sales, and monitor performance daily and monthly.
• Implement high standards of customer service.
• Develop a CRM strategy and a customer lifecycle management policy.
• Develop and implement loyalty programs and assess their effectiveness to retain and grow the customer base.
• Continuously research market trends, competitors, and new digital technologies, and implement them in practice.

• Higher education in business administration, information technology, or a related field.
• 3 years of experience in e-commerce.
• Experience managing a team.
• Advanced proficiency in foreign languages.

• Условий в вакансии нет