head of digital commerce & CRM

Quooker develops, designs, and builds smart, sustainable kitchen solutions, with the mission of making the boiling-water tap an indispensable tool in kitchens around the world.

• Shape the next phase of digital consumer growth by connecting e-commerce and DTC, CRM, digital platforms, and the consumer journey
• Translate business and brand ambitions into digital growth priorities and turn consumer data, digital behavior, and commercial insights into measurable impact
• Identify opportunities to improve conversion, grow digital sales and customer value, and remove friction throughout the consumer journey
• Drive the e-commerce and DTC growth agenda and develop direct consumer relationships through CRM and lifecycle marketing
• Use consumer data, marketing automation, and insights to strengthen lead generation and nurturing, personalization, retention, cross-selling, and upselling
• Drive the continuous development and performance of consumer-facing websites and digital experiences
• Improve UX, CRO, and SEO with internal teams and specialist partners, balancing international scalability with local market needs
• Develop digital, CRM, and e-commerce capabilities, lead the team, set priorities, and strengthen ways of working to support future growth
• Work with Brand, Consumer Intelligence & Media, Sales, Trade Marketing, local markets, and IT
• Translate consumer and commercial needs into priorities for CRM, e-commerce, marketing automation, and digital platforms together with IT
• Bring people and disciplines together to turn growth ambitions into measurable results

• 8+ Years of experience in e-commerce, digital commerce, CRM, digital marketing, and/or consumer experience, including experience in a leadership role
• A proven track record of contributing to measurable digital and commercial growth within a consumer-focused organisation
• Strong experience in e-commerce or digital commerce, including conversion optimisation and commercial growth
• Experience with CRM, lifecycle marketing, and/or building direct consumer relationships
• Experience leading a team and bringing stakeholders across Marketing, Sales, and IT together
• Experience in an international environment or across multiple markets
• Good understanding of digital consumer journeys, UX, CRO, first-party data, and marketing automation, with deeper expertise in one or more of these areas
• Strong commercial and analytical skills, with the ability to turn consumer behaviour and data into growth opportunities
• Strategic thinking, staying close to execution, and comfort working in a fast-growing and evolving environment
• Willingness to travel to international offices as part of the role
• Будет плюсом: experience with DTC, B2B2C, omnichannel business models, digital transformation, or premium consumer brands

• 27 Days of annual leave, with the option to accrue 13 additional days off through a working time reduction (ATV) scheme
• Flexible working hours: start between 7.00 a.m. and 9.00 a.m., finish between 3.30 p.m. and 6.00 p.m
• Pension scheme: Quooker pays 75% of the contribution and the employee pays 25%
• Bicycle scheme supporting the purchase of a commuting bicycle
• 15% Discount on supplementary health insurance with Zilveren Kruis Achmea; €5 net per month with supplementary physiotherapy cover, regardless of health insurer
• Sports classes several times a week after work and a monthly sports allowance of €25
• Annual training and education program for personal and professional development; support in finding training aligned with the role and learning goals
• Free fresh fruit daily and a healthy, affordable lunch in the company restaurant
• Employee discount on Quooker products