Email and SMS marketing manager

As a Marketing Manager specialising in email and SMS, you’ll be a key member of our Customer Marketing Team. You will play a central role in planning, building, delivering and optimising email and SMS communications to over 915,000 customers on the Motability Scheme.

• Designing and delivering customer contact strategies across the customer lifecycle using email and SMS channels
• Building, testing, scheduling and deploying email campaigns in Salesforce Marketing Cloud
• Creating and maintaining customer audiences using SQL queries, data extensions and segmentation logic
• Developing automated customer journeys and personalised communications
• Monitoring campaign performance and using insights to continually optimise future email and SMS communications

• Demonstratable experience using Salesforce Marketing Cloud (or a comparable enterprise marketing automation platform)
• Experience managing end to end email campaign delivery
• Confident writing SQL queries
• Experience working with large customer data sets
• Ability to analyse campaign performance data
• Strong stakeholder management skills
• Excellent organisation skills
• Experience translating complex information into clear, customer friendly communications
• Confident managing multiple projects

• 12 months fixed term maternity leave contract.
• We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK.
• It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
• With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.