Customer & Marketing - Sept 2027

Customer & Marketing Graduate

Contract type: Permanent

Location: Hatfield (Hybrid working - 3 days in the office)

Working hours per week: 40 hours

Level: Entry level - Graduate

In this role, you’ll be empowered to bring fresh ideas and innovative thinking to customer acquisition, engagement, and retention initiatives, helping shape how we connect with millions of customers. Join us to learn from top industry professionals and make a meaningful impact from day one!

Every six months you will have the opportunity to rotate into a different customer function based on your performance preference, and business priorities at that time. Potential rotations and projects include, but are not limited to:

• CRM: be responsible for your own weekly and monthly email campaigns end-to-end
• Brand Marketing: covers end-to-end campaign activity across media, creative and post-campaign analysis.
• Trade Marketing: assist with the delivery of Ocado’s customer campaigns, with end-to-end project management and collaboration with all departments
• PR & Comms: join a busy press office managing external comms and also look after Ocado’s LinkedIn strategy and all internal comms
• Organic Social: Be responsible for Ocado’s daily social posts, from planning and briefing to scheduling and reporting
• Digital Marketing: support in the scaling of Ocado’s digital strategy across a range of channels (affiliates, influencers, print, M&S, partnerships, innovation)

In addition to your core scheme, you will have the opportunity for cross-functional rotations to gain broader business exposure outside of your primary discipline.

• Curious about our customers and hungry to discover what makes our shoppers tick.
• Passionate about retail technology, e-commerce, and bringing fresh perspectives to help us build the supermarket of tomorrow.
• Analytical and data-driven, with a knack for translating raw numbers into actionable business insights.
• A creative team player who inspires action by sharing bold, innovative ideas.
• Adaptable and proactive, ready to thrive in a fast-paced, high-energy environment.
• An excellent communicator who builds strong connections with diverse teams and stakeholders.
• A 2:2 degree or higher from a UK accredited University
• The legal right to work in the United Kingdom upon scheme commencement and duration of the scheme

Application Closing Date: Sunday 1st November 2026

Scheme commences: September 2027

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

As part of Ocado’s Customer & Marketing team, you’ll join a dynamic, innovative group dedicated to understanding and enhancing every aspect of the customer journey.

Within Ocado Retail’s Customer & Marketing department, we have Brand Marketing (this is the team that’s responsible for our TV ads and our “Life Delivered” brand platform, and our CRM team who lead our daily customer comms with trade-driving emails, SMS and push notifications. There’s our Trade Marketing team who help deliver our customer comms calendar and then our Digital Marketing team who go fishing every day in the digital pools for new customers. Team Content and Social Media is delivering daily joy to our customers in the form of a monthly magazine, daily mouthwatering recipes, and mesmerising TikToks. The Ecommerce team ensure that customer experience of our site is seamless, that our onsite merchandising of campaigns and content delivers sales, and that we’re growing profitably by optimising our operation. And of course, our PR & Comms team who spend their time shouting about all the reasons that make Ocado both a great place to work and a great place to shop. And, not forgetting, we lastly have our Eat Creative in-house agency which makes the creative magic happen!

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.